Michelle Le Sage | General Manager

It would be difficult to find a more passionate or committed hotel industry professional than Michelle Le Sage. For more than 25 years she has dedicated her career to exemplifying the very best in customer service. In her previous role as General Manager of the Westerly Hotel in Courtenay, Michelle led renovations and improvements over a two-year period while quickly becoming a valued volunteer in the community. Michelle holds a Bachelor of Commerce in Entrepreneurial Management from Royal Roads University.

Phil Trott | Assistant General Manager

For more than 23 years, Phil has been associated with some of the most elite hospitality companies in North America. His management experiences range from lavish 5-star resorts and luxurious city properties, to the largest single-site helicopter skiing resort in the world. Following Hotel and Restaurant Management studies in the early 90’s, Phil began his career journey and aspired to various appointments, as Department Head, Division Head, Director of Operations, and his current position as Assistant General Manager of The Oak Bay Beach Hotel.

Kreg Graham | Executive Chef

Chef Graham brings more than a decade of hotel and kitchen leadership experience from around the globe to the 100-room seaside Oak Bay Beach Hotel and oversees the menus for the hotel’s six food and beverage outlets. Chef Graham joins the Oak Bay Beach Hotel from The Fairmont Chateau Whistler where, as Executive Chef, he was responsible for the operation of the 550 room hotel’s culinary department that was comprised of more than 75 cooks, five restaurants, and 3,000 square metres of banquet and event space.

Madone Pelan | Director of Sales

Madone has over 20 years experience in the hospitality industry. Madone joined The Fairmont Empress in 2003 where she found her passion in sales. During this time Madone was recognized as Employee of the month and Employee of the Year for The Fairmont Empress. She is involved in PCMA, MPI, CSAE and other industry associations and currently serves as VP Membership with MPI’s BC Chapter.


Dillion Carfoot | Chef Concierge

Dillon brings a wealth of knowledge and experience to his role as Chef Concierge at the Oak Bay Beach Hotel with 14 years of experience with Fairmont Hotels & Resorts. Most notably, Dillon is a member of the esteemed Les Clefs d’Or (The Golden Keys). Dillon has proudly held this distinction for more than a decade. In 2015, Dillon was appointed Regional Director, British Columbia and is the first Victoria-based member to ever hold this honour.